TERMS & CONDITIONS

Last Updated: 01-August-2025

1. Acceptance of Terms

By accessing our website and purchasing from Au Naturel, you agree to be bound by these Terms & Conditions and all applicable laws. If you disagree with these terms, please discontinue use of our website and services.

2. Products and Services

Au Naturel is a family-run health and wellness store offering:

• • Vitamins and nutritional supplements
  • Natural skincare and cosmetics
  • Health and wellness products
  • Expert advice and customer support
  • Online shopping with delivery across Ireland

Specific product details, pricing, and availability are outlined on individual product pages and are subject to change.

3. Ordering and Payment

Product Orders:

• • All orders are subject to acceptance and product availability
  • Prices are displayed in Euros and include VAT where applicable
  • We reserve the right to refuse or cancel orders in our discretion
  • Order confirmation emails constitute acceptance of your order

Payment Terms:

• • Payment is required in full at time of order
  • We accept Apple Pay, Google Pay, and major credit/debit cards (Visa, Mastercard)
  • Payment processing is handled by secure third-party providers
  • All transactions are processed in Euros

Pricing and Availability:

• • Product prices may change without notice
  • Special offers and promotions are subject to terms and conditions
  • Product availability is not guaranteed until order confirmation
  • We reserve the right to limit quantities on certain products

4. Shipping and Delivery

Delivery Areas:

• • We deliver throughout Ireland using An Post
  • Orders are dispatched within 1-2 working days
  • Delivery typically takes 1-2 business days
  • Orders placed before 12:00 PM are generally dispatched the following business day

Shipping Costs:

• • Free delivery on orders of €50 or more within Ireland
  • €5 delivery charge for orders under €50
  • Each parcel includes tracking number for An Post tracking
  • Delivery charges are non-refundable

Delivery Process:

• • All items must be in stock for same-day dispatch
  • If items are backordered, we will contact you with options
  • Tracking information provided via An Post
  • Someone must be available to receive delivery
  • We are not liable for delays caused by An Post

5. Returns and Refunds

Return Policy:

• • Contact us at info@aunaturel.ie within 10 working days of receipt to initiate returns
  • Products must be returned within 20 working days from delivery date
  • Items must be unused, unopened, and in original packaging with all labels intact
  • Please include reason for return to help us process efficiently

Refund Process:

• • Faulty or Incorrect Items: We provide replacement or full refund at no cost to customer
  • Other Returns: Refund issued once item received – customer pays return postage
  • Refunds processed to original payment method
  • Postage and packaging charges may be deducted from refund
  • These conditions comply with Irish consumer law and do not affect statutory rights

Non-Returnable Items:

• • Perishable items and opened supplements may not be returnable for health and safety reasons
  • Products that have been used or damaged by customer
  • Items returned outside the 20 working day period

6. Product Information and Health Claims

Product Descriptions:

• • We strive for accurate product descriptions and images
  • Actual products may vary slightly from images shown
  • Nutritional information is provided by manufacturers
  • We are not liable for minor variations in product specifications

Health and Wellness Disclaimers:

• • Products are not intended to diagnose, treat, cure, or prevent disease
  • Consult healthcare professionals before starting new supplements
  • Individual results may vary based on personal circumstances
  • We do not provide medical advice or recommendations

7. Customer Accounts

Account Creation:

• • Accounts are optional but provide enhanced features
  • You are responsible for maintaining account security
  • Provide accurate and current information
  • Notify us immediately of any unauthorized access

Account Information:

• • Order history and tracking information
  • Saved shipping and billing addresses
  • Product preferences and wishlist functionality
  • Marketing communication preferences

8. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to:

• • Collection and processing of order and customer data
  • Communication via email for order updates and marketing
  • Anonymous data analysis for business improvement
  • Third-party data sharing as outlined in our Privacy Policy

9. Intellectual Property

All content, trademarks, and intellectual property on this website belong to Au Naturel or our licensors. You may not reproduce, distribute, or create derivative works without written permission.

10. Limitation of Liability

Au Naturel is not liable for:

• • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Delays in delivery caused by third parties
  • Product results or health outcomes
  • Technical failures or website interruptions

Our liability is limited to the amount paid for the specific product in question.

11. Governing Law

These terms are governed by Irish law. Any disputes will be resolved through the courts of Ireland. If any provision is deemed invalid, the remaining terms continue in full effect.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of revised terms.

13. Contact Information

For questions about these Terms & Conditions:

• • Email: info@aunaturel.ie
  • Athlone Store: Payne’s Lane, Irishtown, Athlone, Co. Westmeath, N37 V5R6, Ireland
  • Roscommon Store: 14 Goff Street, Roscommon Town, Co. Roscommon, F42 EK20, Ireland